Privacy Policy

Account and Subscription Details

When an account is created, the username and password are used to set it up and verify login identity. No email address is required to create an account; a username and password are all that is needed. Once an account is active, VPNSL needs to process the selected plan, subscription status, data usage and order records to display service benefits, handle billing changes and review refund requests. This information is used to manage accounts and subscriptions, not to record which websites users visit.

If a user voluntarily submits a problem description or attachment through a panel ticket, VPNSL will use that information to investigate the reported issue and respond to the request. Before submitting a ticket, please avoid including personal information or credentials unrelated to the issue.

Connection Data and the No-Logs Policy

VPNSL follows a no-logs policy: it does not record which websites users visit, store connection logs that could be used to trace specific browsing activity, or set a retention period for such connection logs. Subscription status and data usage shown on the account page are used to confirm service benefits; they are not a list of websites visited.

The account and ticket systems still need to use information related to the relevant actions to handle logins, orders and service issues. Materials users provide in tickets are handled as ticket information. If those materials include browsing details, please review them and remove anything unnecessary before submitting.

Cookies and Local Storage

The website and user panel may use cookies or browser local storage to maintain login status, save interface preferences and preserve necessary interaction state when navigating between pages. VPNSL may also review website analytics to understand how pages are used and improve navigation and content; analytics are not connection logs of users' website activity.

Users can clear cookies and local storage through their browser settings. After clearing them, login status or saved interface preferences may be lost, and users may need to log in again or reset their preferences. Browser storage restrictions may also affect panel features that rely on login status.

Payments and Third-Party Processing

VPNSL supports Alipay, WeChat Pay and USDT. Once a payment method is selected, the transaction is processed by the relevant third-party provider, which may collect information required to complete the transaction under its own rules. Please read the selected provider's privacy notice before making a payment. VPNSL uses transaction results and related order records to confirm activation, resolve order issues and process refunds; information obtained through third-party payment processing is not used as connection logs.

Each payment provider's own policies apply to data it processes independently. VPNSL manages order information held on this website under this policy and applicable requirements. The processing scopes of each party should be understood separately.

Data Retention and Deletion

Account and subscription details are retained while providing services and handling account requests. Order and payment records are retained for as long as needed to process transactions and refunds or meet applicable record-keeping obligations. Ticket information is retained while handling requests and any necessary follow-up checks. Analytics are retained for their analytical purpose and then deleted or processed so they no longer point to an individual account. Because retention needs differ by data type, this policy does not set one fixed period for all information.

To access, correct or delete account-related information, log in to the user panel and submit a ticket describing the data you want addressed. VPNSL will verify the request's connection to the account and process information that can be deleted. Records that must be retained by law or because of an incomplete transaction or dispute will be addressed once the relevant reason for retention ends. Deleting account information may make subscription benefits unavailable through the original account.

Policy Updates and Requests

VPNSL may revise this policy in response to changes in service features, data processing practices or applicable requirements. The updated text will be published on this page, and the last-updated date at the top will be changed. Please review any changes before continuing to use the service. If you have questions about how information is handled, you can also submit a ticket through the user panel. Ticket requests are used only to address the matters described and do not change the no-logs policy stated above.